Managing Business Process Flows

Managing Business Process Flows is a concise textbook for MBA level operations management courses. It provides a process-flows approach to studying some of the core concepts in operations with three steps: 1. Model and understand the process and its flows. 2. Study causal relationships between process structure and certain performance metrics. 3. Formulate implications for managerial actions by filtering out managerial levers (process drivers). MBPF shows how managers can control process structure and process drivers to achieve desired business process performance. This book is the result of the combined insight and experience of five operations management professors at the Kellogg Graduate School of Management, Northwestern University. An educational version of Process Model is included with this textbook.